Muumi baby is happy to accept the return or exchange of all unopened and unused items provided they are still in their original packaging. However, we must be informed of the intent to return or exchange within 14 days of invoice.
Should you wish to exchange your items, you will be liable for the freight costs associated with returning your items to us as well as the costs to replace your item regardless of the value.
Should you wish to return an item; credits will be applied against your account which can be used for future orders.
All returns must be addressed to the following:
- Muumi Baby
- 6 Dan Street
- Slacks Creek QLD 4127
General Information
House of Nappies uses various freight companies for all deliveries. All orders will be delivered to the address provided in the shipping details form upon checkout. If the incorrect address is provided to us, you will be liable for the cost of redirecting and or replacing the order. All orders will be given Authority to Leave (ATL) unless you explicitly state that it is not safe to do so. We will not be liable for goods that go missing at your front door. If you do not provide ATL and you are not at home, you will be liable for the additional redelivery fee.
Delivery Fees
- Flat Rate Shipping below $70
- $9.90
Delivery Times (business days) *
- QUEENSLAND
- Brisbane Metropolitan: 1 - 3 days
- South East QLD: 1 - 3 days
- Central QLD: 3 - 5 days
- Far North QLD: 3 - 5 days
- Far North QLD (Islands): 8 - 10 days
- NEW SOUTH WALES
- Sydney Metropolitan: 1 - 3 days
- NSW Regional Areas: 2 - 4 days
- VICTORIA
- Melbourne Metropolitan: 2 - 4 days
- VIC Regional Areas: 3 - 5 days
- SOUTH AUSTRALIA
- Adelaide Metropolitan: 3 - 5 days
- SA Regional Areas: 4 - 6 days
- WESTERN AUSTRALIA
- Perth Metropolitan: 7 - 9 days
- WA Regional Areas: 7 - 9 days
- NORTHERN TERRITORY
- Darwin Metropolitan: 7 - 9 days
- NT Regional Areas 7 - 9 days
* The delivery times stated above are approximate times only.